When running away won’t work

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Conflict in the workplace is very common. We need to identify the types of conflict that create tension and ill feeling at work and develop strategies to defuse and resolve the issues creating it.

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Content

• Negative and positive outcomes from conflict

• How unmet needs create conflict

• Your personal style of conflict management

• Five strategies for resolving conflict and when to use them

• Steps in conflict resolution – the conflict map

• Communication skills to use in conflict resolution

 

Length one or two days