The course helps develop communication skills, to facilitate the clear communication of ideas, listen to divergent points of view and avoid communication breakdown.

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Learn about

• The interactive cycle of communication

• The verbal and non verbal components of communication,

• Avoiding misunderstanding and communication breakdown.

• The tone and style of communication- passive, assertive and aggressive and when to use each one

• Active listening

• Responding to criticism without becoming defensive

• Giving negative feedback to achieve behavioural change

• Communication skills to be persuasive and resolve conflict

 

Course length: One or two days